LARGE-SCALE AND COMPLEX CHANGE

Leading large-scale and complex change

Change that holds across a whole system, not just on a project plan. I combine Human Systems Dynamics, Prosci and decades inside health care to help leaders move many people in the same direction.

WHEN TO CALL ME

Does this sound familiar?

A multi-year transformation
A hospital, program or service being rebuilt
Change fatigue across the organization
Several initiatives competing for the same people

HOW I WORK

A clear, collaborative process

STEP 1

See the system

Map the patterns, relationships and pressures that will help or block the change.

STEP 2

Engage the people

Bring the people affected into the work early, so they help shape what changes.

STEP 3

Lead and adapt

Coach leaders through the change and adjust as the system responds.

PROOF

Three years of large-scale change at a major acute care hospital

Zayna led large-scale change at a major acute care hospital from 2020 to 2023.

COMMON QUESTIONS

What clients often ask

What makes change “complex”?

When many people, groups and systems are involved, and cause and effect aren’t clear in advance. Complex change needs a way of working that adapts as you learn, not just a fixed plan.

Do you work in person or online?

Both. I work in person and online, with organizations wherever they are.

Let’s talk about what you’re facing

A 30-minute conversation, no obligation. In person or online, wherever you are.